Terms of Service

These Terms of Service ("Terms") are a binding agreement between you and Karvos LLC, a California limited liability company ("Karvos," "we," "us," or "our"). Karvos operates Remmy, an AI accountability and fitness coach you talk to by text message, together with the website at textremmy.com and our related sites and pages, including our checkout and payment pages (together, the "Service").

Please read Section 18 carefully. It requires most disputes between you and us to be resolved by individual binding arbitration, and it waives your right to a jury trial and to take part in a class action. You can opt out within 30 days, as explained in Section 18.

1. Agreeing to these Terms

You accept these Terms and our Privacy Policy when you first send a message to Remmy, whether by tapping "Get Started," scanning our QR code, or texting our number directly. You also accept them when you start a free trial or subscription, or otherwise use the Service. If you do not agree, do not use the Service.

2. Remmy is artificial intelligence

Remmy is an automated AI system, not a person. His messages are generated by artificial intelligence models operated by us and our service providers. Remmy is not a doctor, dietitian, personal trainer, therapist, or any other licensed professional, and using the Service does not create a professional relationship of any kind. Authorized members of our team may review conversations to provide support, investigate problems, keep the Service safe, and improve it.

3. Eligibility

To use the Service you must be at least 18 years old, be located in the United States, and be the account holder or an authorized user of the mobile number you use with Remmy. If we learn that you are under 18, we will end your access and cancel any subscription.

4. Health and safety

Not medical advice. The Service provides general fitness accountability and information only. It is not medical, nutritional, or mental health advice, diagnosis, or treatment. Calorie targets, food and macro estimates, and training suggestions are estimates generated by AI. They may be wrong, and they are not tailored by a professional to your medical situation.

Talk to a professional first. Consult a physician before starting any diet or exercise program, and especially if you are pregnant or nursing, have a medical condition or injury, take medication, or have a history of disordered eating. Stop exercising and seek medical help if you feel pain, faintness, dizziness, or shortness of breath. You are responsible for your own decisions about your health, diet, and training.

Emergencies. Remmy is not an emergency service, may not recognize an emergency, and may respond late or not at all. In an emergency, call 911. If you are thinking about suicide or self-harm, call or text 988 (the Suicide & Crisis Lifeline) at any time.

Our safety protocol. Remmy is designed to recognize messages that suggest suicidal thoughts or self-harm and to respond by referring you to the 988 Suicide & Crisis Lifeline. He is instructed never to encourage self-harm, starvation, or purging, and the daily calorie targets he sets are never lower than 1,200 calories for women, 1,500 for men, and 1,300 where sex is not known. No automated system catches everything, and this protocol does not replace professional care.

5. Text messaging

What you are signing up for. By texting Remmy, you agree to receive recurring automated text messages from Remmy, operated by Karvos LLC, at the number you text from. These include coaching replies, check-ins at the times you choose, follow-ups, reminders you ask for, weekly recaps, occasional tips, and account and billing messages such as your trial-ending notice.

Frequency. Message frequency varies with your schedule and how you use the Service. It is often several messages a day while you are active.

Costs and delivery. Message and data rates may apply. Messages may be delivered by iMessage, RCS, or SMS depending on your device and carrier. Carriers are not liable for delayed or undelivered messages.

Stopping messages. Reply STOP at any time to stop receiving messages. UNSUBSCRIBE, END, QUIT, CANCEL, and OPT OUT also work. You will receive one confirmation, and then no further messages unless you text us again, for example by replying START. Stopping messages does not by itself cancel a paid subscription or free trial. If you have one, our confirmation includes a link to cancel billing, or you can cancel any of the ways in Section 7.

Help. For help, text Remmy with your question or email us at [support email].

Your number. Tell us if you change or give up your number. Remmy does not take part in group chats, so please do not add him to one.

6. Your account

Your account is tied to the phone number or Apple ID you text Remmy from. Anyone with access to your phone can message Remmy as you, so keep your device secure. You are responsible for activity from your number.

7. Free trial, subscriptions, and billing

Plans and prices. Remmy is a paid subscription. It currently costs $17.99 per month or $149.99 per year, plus any applicable taxes. The price, billing frequency, and trial terms are shown on the checkout page before you pay. If they differ from these Terms, the checkout page controls.

Free trial. New members may get a 7-day free trial, limited to one per phone number. A payment method is required to start it. Unless you cancel before the trial ends, your subscription starts automatically at the end of the trial and your payment method is charged the plan price then, and at the start of each renewal period after that. We will text you about 24 hours before your trial ends.

Automatic renewal. Your subscription renews automatically each month or year, depending on your plan, at the then-current price until you cancel. By subscribing, you authorize us and our payment processor, Stripe, to charge your payment method on a recurring basis. For yearly plans, we will text you a reminder 15 to 45 days before your plan renews, with the renewal price and how to cancel.

How to cancel. You can cancel at any time by any of these methods:

• text Remmy that you want to cancel, and he will send you a secure link to cancel online;
• email [support email].

If you cancel during a free trial, you will not be charged. If you cancel a paid subscription, it ends at the end of your current billing period. You keep access until then and will not be charged again.

Price changes. We may change subscription prices. We will text you at least 30 days before a new price applies to you, and you can cancel before it takes effect.

Refunds. If your free trial converts to a paid subscription and you contact us within 48 hours of that first charge, without having substantially used the Service since, we will refund that charge. Otherwise, payments are non-refundable and there are no refunds or credits for partial billing periods, except where the law requires them or we choose to give one. If we permanently discontinue the paid Service, or end your access without cause, we will refund the unused portion of any prepaid period.

Failed payments. If a payment fails, we may retry it and may pause or end your access until it is resolved.

Payment processing. Payments are processed by Stripe, and Stripe's terms apply to its processing. We do not receive or store your full card number.

8. Acceptable use

You agree not to:

• use the Service for anything unlawful, harmful, fraudulent, or abusive;
• send content that is threatening, harassing, or sexually explicit, or any sexual content involving minors;
• send other people's personal information or images without their permission;
• try to extract Remmy's instructions or underlying prompts, get around his safety measures, or make him produce harmful content;
• copy, scrape, resell, or reverse engineer the Service, access it by automated means, or use it or its outputs to build a competing product or to train an AI model;
• interfere with or overload the Service, or send malware; or
• impersonate anyone, or use a number you are not authorized to use.

We may suspend or end your access if you break these rules.

9. Your content

You own what you send to Remmy, including messages, photos, screenshots, videos, and links ("Your Content"). You grant Karvos a non-exclusive, worldwide, royalty-free license to host, store, copy, process, analyze, and adapt Your Content, only to operate, provide, secure, support, and improve the Service, and for as long as we keep it under our Privacy Policy. Under the terms that apply to our account, our AI providers do not use Your Content to train their models.

You confirm that you have the right to send Your Content and that it does not violate anyone else's rights. Do not send anything you would not want stored. If you send us feedback or ideas, we may use them without owing you anything.

10. AI output

Remmy's responses are generated automatically and can be inaccurate, incomplete, out of date, or inappropriate for your situation. Estimates made from photos are especially approximate. Tips and videos Remmy shares may come from third-party sources we do not control. Use your judgment, check anything important, and do not rely on the Service for anything time-critical or safety-critical.

11. Third-party services

The Service works through services we do not control, including Apple, your wireless carrier, our messaging provider, Stripe, and websites or videos Remmy links to. Your use of those services is governed by their own terms. We are not responsible for them, or for delays or failures they cause.

12. Our property

The Service, including the Remmy name and logo, the software, and our website content, is owned by Karvos and protected by law. We give you a personal, non-transferable, revocable license to use the Service for your own non-commercial purposes under these Terms.

13. Changes to the Service

We may change, suspend, or discontinue any part of the Service. We do not promise that it will always be available, uninterrupted, or error-free, or that any message will arrive at a particular time. If a change materially reduces what paying members receive, we will give reasonable notice.

14. Ending the relationship

You may stop using the Service at any time. We may suspend or end your access if you violate these Terms, if required by law, or to protect the Service or others. Sections 7 (as to amounts owed and refunds) and 9 through 22 survive any termination.

15. Disclaimers

To the fullest extent permitted by law, the Service is provided "as is" and "as available," without warranties of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose, accuracy, and non-infringement. We do not warrant that the Service or any output will be accurate, complete, or produce any particular result.

16. Limitation of liability

To the fullest extent permitted by law, Karvos and its members, managers, employees, and contractors will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, data, or goodwill, arising from or related to the Service or these Terms. Our total liability for all claims relating to the Service will not exceed the greater of (a) the amount you paid us in the 12 months before the event giving rise to the claim, or (b) $100.

These limits do not apply to liability that cannot be limited by law, including liability for fraud, willful misconduct, or gross negligence, or for death or personal injury caused by our negligence where the law does not allow it to be limited.

17. Indemnity

To the extent permitted by law, you agree to defend and indemnify Karvos against third-party claims, losses, and reasonable legal fees arising from Your Content, your misuse of the Service, or your violation of these Terms or the law.

18. Dispute resolution and arbitration

Try us first. Before starting a formal proceeding, send us a written notice at [support email] or [mailing address]. Include your name, the phone number you use with Remmy, a description of the dispute, and what you are asking for. We will do the same if we have a dispute with you. Both sides agree to try in good faith to resolve it within 30 days. Most issues are billing issues and can be fixed quickly.

Binding individual arbitration. If we cannot resolve it, you and Karvos agree that any dispute arising out of or relating to the Service or these Terms will be resolved by binding arbitration on an individual basis, not in court. This includes disputes about the scope or enforceability of this section. The Federal Arbitration Act governs this section. Arbitration will be administered by JAMS under its Streamlined Arbitration Rules and its Consumer Minimum Standards (jamsadr.com). If JAMS is unavailable, the American Arbitration Association will administer it under its Consumer Arbitration Rules. You will pay no more in filing fees than you would to file in court, and we will pay all other administrative and arbitrator fees unless the arbitrator finds your claim frivolous. Hearings will be held by video or phone, or in the county where you live if you prefer. The arbitrator may award the same individual relief a court could, but only to you individually.

Exceptions. Either side may bring an individual claim in small claims court. Either side may ask a court to stop infringement of intellectual property. Claims for public injunctive relief will be decided by a court after any individual claims are arbitrated, and are stayed until then.

Class action and jury waiver. You and Karvos may bring claims against each other only individually, and not as a plaintiff or class member in any class, collective, consolidated, or representative proceeding. You and Karvos each waive the right to a jury trial.

Mass filings. If 25 or more similar arbitration demands are filed by or with the help of the same law firm or group, they will be administered in batches of up to 10, one batch at a time, and the parties will cooperate in good faith to resolve them efficiently. Limitations periods are paused for demands waiting in a later batch.

Opting out. You may opt out of this Section 18 within 30 days of first accepting these Terms. To do so, email [support email] or write to [mailing address] with your name, the phone number you use with Remmy, and a clear statement that you opt out of arbitration. Opting out does not affect any other part of these Terms.

If part of this section fails. If the class action waiver is found unenforceable for a particular claim, that claim will be decided in court and not in class arbitration. The rest of this section will still apply.

Changes to this section. If we make a material change to this section, it will not apply to a dispute we already know about, and you may reject the change by emailing us within 30 days of it taking effect.

19. Governing law and venue

These Terms are governed by the laws of the State of California, without regard to its conflict-of-laws rules, except that the Federal Arbitration Act governs Section 18. Any claim not subject to arbitration will be brought in the state or federal courts located in [County] County, California, and you and Karvos consent to their jurisdiction. You may still bring a small claims action in the county where you live.

20. Notice for California users

Under California Civil Code Section 1789.3, California users are entitled to the following notice. The Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs can be reached in writing at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by phone at (800) 952-5210.

21. Changes to these Terms

We may update these Terms. For material changes, we will notify you by text or on our website at least 14 days before they take effect, unless the change is required by law sooner. The version in effect when a dispute arises applies to it, subject to Section 18. If you keep using the Service after changes take effect, you accept them. If you do not agree, cancel and stop using the Service.

22. General

These Terms and our Privacy Policy are the entire agreement between you and Karvos about the Service. If any provision is unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver of it. You may not transfer these Terms. We may assign them to a successor in a merger, acquisition, or sale of assets. Neither party is responsible for delays or failures caused by events beyond its reasonable control. You agree that we may give you notices and disclosures electronically, including by text to your number, by email, or on our website, and that electronic notices satisfy any legal requirement that they be in writing. There are no third-party beneficiaries of these Terms.

23. Contact

Karvos LLC
[mailing address]
[support email]